Acceptable
Use Policy

1Overview

This Acceptable Use Policy governs the use of the Play Indoor platform by all users, including players, organisers, and venue partners. By accessing or using the platform, you agree to comply fully with this policy.

This policy forms part of the Terms of Service and should be read alongside the Cancellation & Refund Policy and Privacy Policy.

2Permitted Use

The platform is intended solely for:

• Booking indoor sports facilities through participating venues
• Managing participation in scheduled indoor football matches
• Confirming attendance and check-in status for matches
• Processing and recording payments related to confirmed bookings
• Communicating with other users in the context of a specific booking

3Prohibited Activities

Users and venue partners may not use the platform to:

• Engage in any fraudulent, deceptive, or unlawful activity
• Misrepresent their identity, venue details, or booking information
• Create fake bookings, fake check-ins, or manipulate attendance records
• Attempt to bypass, circumvent, or interfere with the payment systems
• Deliberately avoid or delay payment obligations for bookings
• Interfere with the platform's functionality, security, or server operations
• Attempt to access another user's account without authorisation
• Scrape, copy, or harvest data from the platform without permission
• Use the platform for any purpose not explicitly permitted in Section 2

4Payment Obligations

• All users agree to fulfil payment obligations for bookings they organise or join.
• Organisers are responsible for ensuring the full booking amount is paid within the allowed payment window.
• Players who have checked in are responsible for paying their individual split amount.
• Deliberate non-payment or payment avoidance is a violation of this policy and may result in account penalties or suspension.
• A flat R200 penalty may be applied to the organiser's account for bookings that remain unpaid 2 hours after the match ends.

5Account Responsibility

• You are responsible for maintaining accurate and current account information at all times.
• Any activity conducted through your account — whether by you or a third party — is your responsibility.
• You must not share your account credentials with others.
• You must notify Play Indoor immediately if you suspect unauthorised access to your account.

6Venue Partner Conduct

Venue partners listed on the platform additionally agree to:

• Provide accurate venue, court, and availability information
• Honour confirmed bookings made through the platform
• Not misrepresent pricing, court conditions, or availability
• Cooperate with Play Indoor in dispute investigations involving their venue

7Enforcement

Play Indoor reserves the right to take the following actions against users who violate this policy:

• Issue a formal warning
• Temporarily suspend the account
• Permanently terminate the account
• Remove fraudulent bookings or manipulated activity
• Recover funds lost as a result of fraudulent activity
• Report illegal activity to relevant South African authorities

All enforcement decisions are based on verified platform records, not client-side data or user-reported screenshots alone.

8Updates to This Policy

Play Indoor may update this Acceptable Use Policy from time to time. Continued use of the platform after updates constitutes acceptance of the revised policy. Significant changes will be communicated to registered users via email or in-app notification.

For questions about this policy, contact us at playindoorsouthafrica@gmail.com.